The Biggest Secret Of Jeff Bezos

Hello human

💡Have you heard of the concept of “customer-centricity” by Jeff Bezos?

Customer-centricity is a business strategy that puts customers at the center of all your processes and decisions.

Jeff Bezos famously said, "We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better". 

📚 For example

A great example of customer-centricity is Amazon’s promise of delivery in a maximum of two days. By reducing the delivery time to their customers, Amazon is able to give a better experience, enabling customers to get their product quicker. 

You can increase the value of your business by being customer-centric.

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