Have you heard of the peak-end rule?

Hello human,

It is a psychological theory that suggests people remember and evaluate experiences based on the most intense or memorable moments they had and how they felt at the end.

📚 For example:

Let’s say you take a road trip that lasts all day.

You might have had a few negative experiences in the middle, but if you finish the day with a beautiful sunset and a happy memory, you’ll likely remember it as a positive experience despite the bumps along the way.

You can apply this concept in your business by ensuring that customer interactions, especially at the end, are memorable and pleasant.

🤖 This Email Was Written by Tugan.ai